Lack of in-house expertise is the second-highest concern for businesses.
Insurance companies are fast-tracking the use of artificial intelligence (AI) due to intense market competition, but industry insiders warn that the technology is not yet ready for widespread deployment.
GlobalData’s job analytics tracking showed 63,293 active AI-related job vacancies in the insurance sector during 2025. This marks the highest annual figure on record and represents a 50.9% increase compared to 2024.
However, the rapid pace of AI development continues to outpace hiring efforts.
According to a GlobalData poll conducted across the first two quarters of 2026, nearly a quarter of the 113 industry respondents stated that AI itself is simply not ready for widespread use within the sector.
“This might be because use cases to date are largely around customer service and chatbots, rather than full-scale implementation. Regulation has not fully caught up yet and there is concern around who is liable for mistakes made by AI,” Ben
Carey-Evans, Senior Insurance analyst at GlobalData.
The survey identified a lack of in-house expertise as the second-highest concern for businesses.
Notably, respondents were far more worried about the readiness of insurers than that of their customers.
Only 5.3% of those surveyed viewed a lack of consumer understanding as the main challenge.
Carey-Evans attributed this to the fact that consumers are increasingly exposed to AI across various everyday industries and are quickly adapting to it.